Some Frequently Asked Questions
We are an ATOL Bonded company. This means that your money AND your holiday is protected under the ATOL protection scheme. Our ATOL license number is 4705 and is held by Max Travel Ltd which is the name of our company. Orbis-Travel.com is the holiday division of Max Travel and this can be independently verified on the ATOL / CAA website: Peace of Mind
Every aspect of your holiday is secure and GUARANTEED. We do not hold on to your money like many other travel companies. As soon as we receive any money from you, it is immediately used to pay for your flights, your accommodation and any other service in full.
So as well as the ATOL protection described above, you have double the protection knowing that whatever funds you have paid to us have been used directly to pay for the various elements of your holiday. We will even send you your booking confirmations straight away. See a summary of how your holiday in protected in these Important ATOL Information Leaflets: ATOL Info Pack
Quite simply, it’s because we do not advertise in the mass media and this is because we do not sell mass-market holidays. Yes, we do have a website but most of our clients come to us from recommendations.
We have a very select clientele who use our services time and again. Our success lies in the fact that we work hard to ensure that our clients are satisfied with our services and enjoy the whole travel experience (including the planning) as much as possible.
We are not interested in just selling holidays; we want to establish you as a long-term “Preferred Client” who will join our family of travellers who receive our personal service.
No problem – just let us know. We are completely flexible and it is important to us that you are satisfied. We are always happy to look at other options to make your holiday more affordable. What’s more, we actually enjoy working with our clients and helping them develop the most suitable deal for them.
Once again, no problem – just let us know. We have a very wide range of hotel options available and it would be impossible to send you every possible choice in our initial quote. We try to provide a quote for mid-priced hotels but fully understand that different people have different expectations and requirements.
If you can give us a little more information about what facilities you would like your hotel to have or if you are looking for a particular location or certain standard, we would be delighted to work with you and suggest alternative options.
We work hard to ensure that everything runs smoothly but with the best will in the world, occasionally things can sometimes go wrong. If there is a problem whilst you are travelling then simply get in touch. As one of our clients, you will have a personal mobile number where you are able to make contact 24hrs a day – give a call or send a text message and then leave the rest to us.
Most problems are very easily resolved and you can go about enjoying your holiday knowing that we are working on your behalf. Very often, we are aware of any problem developing before you are and will be on the case before you know it. We achieve this by monitoring the various services you will be using and acting immediately there is even a hint of a problem starting to develop.
You can read through some of the feedback we’ve receive from our clients at the following link. The feedback is shown warts-and-all so you can see how we have dealt with any difficulties in an efficient and practical way, always with our priority being concerned for you and the success of your holiday. See Our Feedback Here
We like to think that we are redefining the travel industry. As mentioned earlier, we do not sell mass-market holidays. Each of our holiday destinations are meticulously researched so that we can provide the best and most suitable services to YOU as an individual. More than this, however, each enquiry we receive is dealt with individually by a real person.
Your holiday is NOT a computer generated package. This means that we are fully flexible and are able to provide a fully personalised service. It is for this reason that we are always keen to hear back from our clients. Planning a holiday is a two-way process – we can provide exactly what you are looking for, but we do need you to let us know if what we have offered doesn’t quite meet your requirements.
Imagine having your own personal travel agent who actually understands your travel requirements and knows you as a person. Imagine being able to contact your travel agent at any time (even whilst you are away) to arrange an additional service or get some advice about your locality. Imagine knowing that your flights and trains are being monitored and you will be notified of any changes that affect you or your travel plans. Imagine having your own personal travel assistant on “speed dial” on your mobile phone. You will have all of this and more when you travel with us.
As far as we know, no other travel company provides this level of service. See how we are different in our video: About Us
It is our absolute, number one, priority to ensure that you are happy with the details of your holiday before you book and it is important that you have the time to do this.
It is also important to remember, however, that prices change all the time (particularly the cost of flights) and it is with this in mind, that we would urge you to try and confirm the booking as soon as possible. We will provide a quote according to your enquiry for the best prices on the day. Communication is the key to getting the best deal and we will work to ensure that we respond to your requests as quickly as possible to guarantee the best prices for you.